Privacy Policy

CROWNED IN FAITH DIGITAL

Last updated: 17 October 2026

1. Introduction

Crowned in Faith Digital is a South African online business operating as a sole proprietorship, based in Centurion, Gauteng.

We respect your privacy and are committed to handling personal information responsibly, transparently and in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our online store, contact us or place an order.

2. Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name and surname.
  • Email address and telephone number.
  • Billing and delivery addresses.
  • Order details, product selections and transaction information.
  • Messages and enquiries submitted through our website or email.
  • Technical information such as IP addresses, browser details and website usage information where collected by our website platform.

    • We only collect information reasonably necessary for legitimate business purposes or where otherwise permitted by law.

    3. How We Use Your Information

    We process personal information to:

  • Receive and fulfil customer orders.
  • Arrange payment processing and delivery.
  • Communicate about purchases, supplier availability and delivery updates.
  • Respond to customer enquiries and provide after-sales support.
  • Manage returns, cancellations and refunds.
  • Maintain financial and business records.
  • Protect our website and prevent fraudulent transactions.
  • Comply with applicable legal obligations.

    • We process information on appropriate lawful grounds, including fulfilling customer transactions, complying with legal obligations, legitimate interests permitted by law and consent where required.

    4. Payments

    Our online store uses Shopstar Pay for payment processing.

    Information necessary to facilitate and verify payments may be processed by Shopstar Pay and its authorised service providers.

    Crowned in Faith Digital uses payment confirmations and relevant transaction records to manage orders and meet applicable accounting and legal requirements.

    5. Shipping and Delivery

    We arrange nationwide delivery through courier services managed using Bob Go.

    To fulfil orders, we may share necessary information with Bob Go and the selected courier partner, including:

  • Recipient name.
  • Delivery address.
  • Contact telephone number.
  • Relevant parcel and delivery information.

    • This information is used to arrange collection, transport, delivery and related customer support.

    6. Customer Communication

    We use Gmail to communicate with customers regarding enquiries, orders, payments, deliveries, returns and customer service.

    We do not currently use a separate email marketing platform.

    If we introduce promotional emails, we will comply with applicable electronic marketing requirements, including consent and opt-out requirements.

    7. Cookies and Website Tracking

    Our Shopstar website may use cookies and similar technologies for essential functions such as shopping carts, checkout, security and website operation.

    We may introduce Meta Pixel and Google Analytics in the future for advertising measurement and website analytics. These integrations have not yet been activated by Crowned in Faith Digital.

    Before enabling additional tracking, we will update our disclosures and implement appropriate notices and choices where legally required.

    8. Sharing Personal Information

    We may share information with service providers where reasonably necessary to operate our business, including:

  • Shopstar, our ecommerce platform.
  • Shopstar Pay and authorised payment processors.
  • Bob Go and selected courier partners.
  • Google services used for business email.
  • Professional advisers or authorities where disclosure is legally required.

    • We do not sell customer personal information.

    Where appropriate, we require service providers to handle personal information securely and in accordance with applicable legal obligations.

    9. Security of Personal Information

    We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.

    No internet-based system can guarantee absolute security. We will respond to security incidents in accordance with applicable legal requirements.

    10. Retention of Information

    We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, legal compliance and applicable financial recordkeeping requirements.

    When information is no longer required, we will securely delete, destroy or de-identify it, unless continued retention is permitted or required by law.

    11. Your Privacy Rights

    Subject to applicable legal requirements, customers may request:

  • Confirmation of whether we hold their personal information.
  • Access to their personal information.
  • Correction or deletion of inaccurate or unlawfully retained information.
  • Objection to certain processing activities.
  • Withdrawal of consent where processing depends on consent.

    • Requests may be sent to crownedinfaithdigital@gmail.com.

    Customers may also raise complaints with the Information Regulator of South Africa.

    12. International Processing

    Some of our technology and service providers may process or store information outside South Africa.

    Where cross-border transfers occur, we will take reasonable steps to ensure they comply with the requirements of POPIA, including section 72 where applicable.

    13. Children's Privacy

    Our store sells faith-inspired gifts, including products suitable for children, but online purchases are intended to be made by adults or persons legally authorised to transact.

    We do not knowingly collect children's personal information directly for marketing purposes without an appropriate lawful basis.

    14. Changes to This Privacy Policy

    We may update this Privacy Policy when our business practices, service providers or legal obligations change.

    The updated policy will be published on our website with a revised date.

    15. Contact Us

    For privacy enquiries, requests or concerns, please contact:

    Crowned in Faith Digital

    Centurion, Gauteng, South Africa

    Email: crownedinfaithdigital@gmail.com

    Website: https://crowned-in-faith-digital.shopstar.co.za

    Information Officer: The sole proprietor of Crowned in Faith Digital, with contact requests directed to the email address above.